Woman on Mallorca holiday forced to spend £700 after suitcase failed to get on plane – Low Calorie Diets Tips

A woman has had to spend £700 on her credit card after her luggage was not loaded onto her plane.

Jill O’Callaghan, 54, flew from Manchester to Palma in Mallorca on Tuesday (May 10) and arrived – but her suitcase was not taken on the plane. This left her with only the clothes she wore during the flight for a few days.

She has complained multiple times by phone and email to TUI, who assured her her belongings would arrive on the next flight – but her luggage still hadn’t arrived on Saturday (14 May). As a result, Wirral’s Jill has since spent £700 buying essential clothes, cosmetics and car hire to provide for her until the end of her holiday, Manchester Evening News reported.

CONTINUE READING:‘Nightmare’ start to Malaga holiday as passengers find bags on the floor

She was left in a state of anxiety and worry, not only because of the suitcase, but also because her late mother’s compact mirror was among her belongings. Jill is now desperate for answers as to where her luggage is and has raised concerns about the forthcoming increase in holidaymakers passing through the airport during the school holidays.

Speaking to the Manchester Evening News, Jill said she and her partner wanted to ski with TUI’s sister company Crystal Skiing earlier this year but were able to switch to Palma for the summer holiday instead. After some delays at the airport, the couple were boarding the morning flight when they noticed their partner’s luggage on top of the airline, which was taking it to the hold.

She said: “I laughed with my partner and said ‘there’s your case’ and never thought about it again. When we arrived in Palma my partner collected our luggage. I could see him with his, but mine never made it through the conveyor.

“We spoke to the ground services team in Palma and were given a reference number which is said to be the golden ticket to understanding where the case is located. We were told it would come day by day with the next flight but when that flight arrived there was no case.

Despite repeatedly contacting TUI on their website, Jill was unable to get a clear answer as to the whereabouts of her suitcase. She was offered £75 on Friday (May 13) but that sum has yet to be deposited into her bank account, she said.

The couple have since had to use their credit cards to hire a car for €70 a day to get to the nearest shopping center where they had bought £700 worth of essential items.

On the way back to their hotel, they stopped at Palma airport to see if they could get help. Jill said: “No one can get through to Manchester Airport. Trying to get through to them is ridiculous. there is a separation from their traveling passengers.

“We don’t know if my luggage got lost. We are disappointed with the airport. We are here for a week till Saturday and if we don’t hear from them I’m worried that my suitcase will be lost.

“I keep thinking about whether someone was out with their children or had medication in their suitcase. We try our best to make the most of our vacation. We’re just trying to get answers.”

She added: “My fear is that we will come home and they will deliver it when we get home. Unfortunately I lost my mother in February and I had a compact mirror of hers in my bag which she gave to me. I worry about not getting it back and it’s playing in my head.

“These are my personal things. It’s a hopeless situation. I don’t want to spend the rest of my vacation worrying. They can’t assure me it’ll be delivered on the next flight and there’s this emptiness and I’m kind of scared.”

Manchester Airport was unable to comment on this as checking in checked baggage is part of the airline’s service. A TUI spokesman said: “We would like to apologize to Ms O’Callaghan for the delay in collecting her luggage. We understand how frustrating this is and we apologize for the inconvenience caused. We are in contact with her and are working to solve the problem as soon as possible.”

A spokesman for Swissport (TUI’s appointed handling agent) said: “We are sorry to hear about this passenger’s experience. We are urgently investigating this situation and will be working with our airline and airport partners to resolve this matter as quickly as possible.”

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