Family miss out on £1.5k holiday after being escorted off canceled TUI flight by ARMED POLICE – Low Calorie Diets Tips

A mum has lost a £1.5k holiday in Tenerife after a two-day TUI delay nightmare at Manchester Airport. Kelly Clarke and her nine-year-old son Toby were due to fly to Costa Adeje at around 5.50pm on May 30th. Despite arriving early, the two faced “carnage” in the terminal, with long queues for restaurants and nowhere to sit.

The family ended up boarding their flight three hours after the original departure time. They were then held on board for a further three hours in “scalding hot” conditions – with one young boy even vomiting from stress, Kelly claims. Eventually, armed police officers were forced to board the plane and escort all passengers off the plane, she says.

The pair faced further delays as they waited in baggage claim for over an hour. Passengers were eventually told their flight had been canceled and that another would be available the next day.

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The family then paid for a 2am taxi to Stretford before returning to the airport the next day – only for the nightmare to repeat itself. Kelly, 42, recounted this Manchester Evening News: “It was just absolutely ridiculous – (ground crew) loaded half the bags and left. The pilot said they let us down.

“We got through passport control and baggage and waited at the baggage area for an hour and a half. There was a woman trying to take care of us all and saying there was a flight tomorrow.

Kelly and Toby, 9, had been looking forward to their vacation

“The next day we arrived at the airport at 1pm and went through it again with delays, nobody knew what was going on. We were at the gate for two and a half hours and we could see the luggage next to the plane, nobody loaded it. Everyone watched from the window.

“We saw the luggage being driven away and I thought that was it. You’ve let us down again. All were not happy. Children were heartbroken; they cried. It was awful.”

Kelly and Toby, 9, were supposed to fly to Tenerife

Kelly claims TUI offered passengers another flight for the next day – but she refused to take the risk and worry all night. “They said it could possibly happen tomorrow and we’d have another night of no sleep,” she continued. “I said I won’t do it. There was no point in going away for three days.”

Wedding photographer Kelly has since been offered a £350 delay compensation but is still awaiting a refund from TUI for her package holiday, which cost around £1,500. “I still haven’t heard from them at all,” she added. “I can’t reach TUI at all.”

A TUI spokesman said: “We would like to apologize to customers traveling on Monday 30 May from Manchester to Tenerife on flight TOM2106 which has unfortunately been delayed due to operational issues. We know last minute delays are incredibly disappointing and we work closely with baggage handlers and airport partners to get customers on holiday.

“We have been in contact with affected customers, offering accommodation and meals where required and advising them of their new departure time as soon as possible.

“The start of the semester break was an extremely busy time that put the entire travel industry under pressure, with staff shortages, supply chain issues and general operational disruptions adding to the challenges. We can assure our customers that this was an exceptional situation and most of our flights are now operating as usual. We apologize again for the inconvenience caused.”

The family had to wait over an hour at the baggage claim

A spokesman for ground services company Swissport added: “We know that after long flight breaks during the pandemic, people are very excited to go on holiday again. We are truly sorry for the experience these passengers had on this flight and we are investigating the specific circumstances to understand what went wrong.

“The return of post-pandemic travel demand is positive news, but the current peak travel season is exacerbating resource challenges in the recovering airline industry. We are working hard to address our resource issues and have hired 2,800 new colleagues since the beginning of the year. We will continue to work with our partners to find solutions to this industry-wide problem.”

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